onedayonly

Shipping & Delivery

Everything you need to know about getting your deals delivered to your door.

Delivery Timeframes

Standard delivery takes 5–10 working days from the date of purchase. Please note that delivery timeframes exclude weekends and public holidays.

Orders placed before 10:00 AM are typically dispatched within 1–2 business days. Large or bulky items may require an additional 2–3 working days.

Peak periods: During sales events, Black Friday, and holiday periods, delivery times may be extended by 3–5 additional working days.

Delivery Costs

R99

Standard delivery fee

FREE

On orders over R500

A flat delivery fee of R99 is charged per order. Orders totalling R500 or more qualify for free standard delivery nationwide.

Delivery Areas

We deliver nationwide across South Africa, reaching all major cities, towns, and rural areas. Our delivery network covers:

  • Gauteng (Johannesburg, Pretoria, Centurion)
  • Western Cape (Cape Town, Stellenbosch, Paarl)
  • KwaZulu-Natal (Durban, Pietermaritzburg)
  • Eastern Cape (Port Elizabeth, East London)
  • Free State, Mpumalanga, Limpopo, North West, Northern Cape

Remote areas may experience slightly longer delivery times. We currently do not ship internationally.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email and SMS. You can use this number to track your parcel on our delivery partner's website.

To track your order:

  1. Log in to your OneDayOnly account
  2. Navigate to “My Orders”
  3. Click on the relevant order to view tracking details
  4. Use the tracking link provided to follow your parcel

Please allow 24–48 hours after dispatch for tracking information to become available.

Failed Deliveries

If a delivery attempt is unsuccessful, our courier partner will attempt delivery up to 3 times. After the third failed attempt, your parcel will be returned to our warehouse.

Common reasons for failed deliveries include:

  • Incorrect or incomplete delivery address
  • No one available to receive the parcel
  • Restricted access to the delivery location
  • Incorrect contact number

Tip: Ensure your delivery address and contact details are up to date in your account settings to avoid delivery issues.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact our support team within 48 hours of receiving your delivery. Be sure to include:

  • Your order number
  • Photos of the damaged item(s) and packaging
  • A description of the issue

We will arrange a replacement or refund as quickly as possible. Contact us at support@onedayonly.co.za