onedayonly

Returns & Refunds

We want you to love what you buy. If something isn't right, here's how we make it right.

7

Day return window

5–7

Business days for refunds

100%

Hassle-free process

7-Day Return Window

You may return most items within 7 calendar days of receiving your order, provided the item is:

  • Unused and in its original condition
  • In its original packaging with all tags attached
  • Accompanied by the original invoice or proof of purchase

The 7-day period starts from the date you receive your delivery, not from the date of purchase.

How to Initiate a Return

Follow these simple steps to start your return:

1

Log into your account

Navigate to "My Orders" and select the order containing the item you wish to return.

2

Click "Request Return"

Select the item(s) you want to return and provide a reason for the return.

3

Receive your return authorisation

We'll send you a return authorisation email with a prepaid shipping label and return instructions.

4

Ship your item

Pack the item securely, attach the shipping label, and drop it off at your nearest courier collection point.

5

Receive your refund

Once we've received and inspected your return, we'll process your refund within 5-7 business days.

Refund Processing

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method:

Credit/Debit Card

5–7 business days to reflect

EFT / Instant EFT

3–5 business days to reflect

Store Credit

Issued within 24 hours

SnapScan / Zapper

3–5 business days to reflect

Items Not Eligible for Return

The following items cannot be returned unless they are defective or damaged on arrival:

  • Underwear, swimwear, and intimate apparel
  • Pierced jewellery (earrings)
  • Perishable goods (food, flowers, beverages)
  • Personal care items (opened cosmetics, skincare, fragrances)
  • Digital downloads and gift vouchers
  • Customised or personalised items
  • Items marked as “non-returnable” on the product page

Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, we'll sort it out right away. In terms of the Consumer Protection Act (CPA), you are entitled to a replacement or full refund.

To report a damaged or defective item:

  • Contact us within 48 hours of receiving the item
  • Provide your order number and photos of the damage/defect
  • Do not discard the item or packaging

For damaged or defective items, we cover the return shipping costs. Contact us at returns@onedayonly.co.za

Need Help?

If you have any questions about returns or refunds, our support team is here to help: