Cookie Policy

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to the website owner.

Cookies can be “session cookies” (which are deleted when you close your browser) or “persistent cookies” (which remain on your device for a set period or until you delete them).

Cookies can be set by the website you are visiting (“first-party cookies”) or by third parties whose services the website uses (“third-party cookies”).

We use the following categories of cookies on our website:

• Essential cookies – required for the website to function properly
• Analytics cookies – help us understand how visitors use our site
• Marketing cookies – used to deliver relevant advertisements
• Preference cookies – remember your settings and choices

These cookies are strictly necessary for the website to function and cannot be disabled in our systems. They are usually set in response to actions you take, such as logging in, adding items to your cart, or filling in forms.

Examples include:

• Session identification cookies
• Shopping cart cookies
• Authentication and security cookies
• Load-balancing cookies
• Cookie consent preference cookies

You can set your browser to block these cookies, but some parts of the website may not function correctly without them.

These cookies allow us to count visits, identify traffic sources, and understand how visitors navigate our website. This helps us improve the performance and user experience of our site. All information collected by these cookies is aggregated and anonymised.

Tools we use:

• Google Analytics: Tracks page views, session duration, and user interactions. Data is anonymised and retained for 26 months.
• Hotjar: Records anonymised user behaviour (heatmaps, scroll depth) to help us optimise page layouts.

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of advertising campaigns.

Third-party marketing services:

• Google Ads: Remarketing and conversion tracking
• Facebook Pixel: Conversion tracking and audience building for Facebook and Instagram advertisements
• TikTok Pixel: Conversion tracking for TikTok advertisement campaigns

These cookies may track your browsing activity across different websites to build a profile of your interests and show you relevant advertisements on other sites.

You have the right to decide whether to accept or reject cookies (other than essential cookies). You can manage your cookie preferences in the following ways:

• Browser settings: Most browsers allow you to block or delete cookies through their settings menu. Refer to your browser's help documentation for instructions.
• Opt-out links: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Ad industry opt-out: Visit Your Online Choices to manage advertising cookies from multiple providers.

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features.

Some cookies on our website are set by third-party services that appear on our pages. We do not control the use of these cookies and cannot access them. The third-party service providers have their own privacy and cookie policies.

Third parties that may set cookies include:

• Google (Analytics, Ads, reCAPTCHA)
• Facebook / Meta
• TikTok
• Payment processors (PayFast, Peach Payments)
• Customer support tools

We encourage you to review the cookie policies of these third parties for more information about how they use cookies.

If you have any questions about our use of cookies, please contact us: